Contact Center RFP

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It’s 2021. Are You Going to RFP for Your Contact Center This Year?

by Amy Bennet in Amy Bennet, Contact Center Outsourcing, Contact Center RFP, Infographic

After a year flirting with the ever-present “pause” button, we’re seeing many more businesses hit the gas on their customer care program—in particular, seeking out the right outsourced partner. Sound like a familiar scenario? If so, the RFP is about to become the friend you love to hate. It’s a necessity—but it doesn’t have to […]

 

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