Contact Center RFP

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Secrets to Incredible Customer Service with Paul R. Jones

by Amy Bennet in Contact Center Outsourcing, Contact Center RFP, Customer Service Outsourcing, Mike Hasler

When it comes to customer experience, there’s a lot of cross-over between the hospitality industry and the contact center industry. We’re both in the business of earning a customer’s repeat business through the quality of the experience we deliver. With that in mind, we reached out to Paul Jones, an award-winning hotel manager within the […]

 

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4 Essential Resources to Read Before You Craft Your Contact Center RFP

by Mike Hasler in Contact Center Outsourcing, Contact Center RFP, Customer Service Outsourcing, Mike Hasler

You’re no stranger to RFPs. Love them or hate them, the undeniable truth is that they’re crucial to making informed business decisions about future vendors and partners. The purpose of a contact center RFP is no different: it’s an essential process to use when choosing an outsourcer. However, the contact center RFP is unique and […]

 

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New Year, New Contact Center RFP? 10 Mistakes to Avoid

by Mike Hasler in Contact Center Outsourcing, Contact Center Reporting, Contact Center RFP, Customer Service Outsourcing, Mike Hasler

If enhancing your customer experience is a strategic priority over the next 12 months, you might be looking at putting out a contact center RFP or RFI early in the new year. Because the partnership you have with a contact center is core to your customers’ journey with you, it’s a relationship that matters more […]

 

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