In a world where the customer experience matters more than ever, the decision to outsource your customer care has significant impact on your brand and its reputation. In 2022, the RFP process holds even greater weight. But it’s also a process that has evolved in the wake of the pandemic. Are you dreading it? […]
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This blog post has consistently ranked as one of our most popular since we wrote it a few years ago. The insight about customer service and the customer experience is still rock solid, and so we decided to revisit the article as we prepare for Customer Service Week 2021. When it comes to […]
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Decision making got a whole lot more difficult in the wake of the pandemic, didn’t it? From the most basic choices, like where to shop for groceries or who to visit in-person; to the most complex business decisions, like what to do about employee safety or how to ensure business continuity—suddenly there were more […]
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