Contact Center RFP

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Building the Contact Center SOW: The Framework for Success

by Mike Hasler in Contact Center Outsourcing, Contact Center RFP, Contact Center SOW, Customer Service Outsourcing, Mike Hasler

You’ve heard it before – stress is the outcome of reality not aligning with expectations. And nothing takes a toll on relationships quite as quickly as stress. When outsourcing your company’s customer support – whether for the first time or the fifth time – the relationship is understandably complex. You simply can’t rely on an […]

 

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Secrets to Incredible Customer Service with Paul R. Jones

by Amy Bennet in Contact Center Outsourcing, Contact Center RFP, Customer Service Outsourcing, Mike Hasler

When it comes to customer experience, there’s a lot of cross-over between the hospitality industry and the contact center industry. We’re both in the business of earning a customer’s repeat business through the quality of the experience we deliver. With that in mind, we reached out to Paul Jones, an award-winning hotel manager within the […]

 

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