Kim Campbell

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Are You Ready for the Future of Customer Service?

by Kim Campbell in Artificial Intelligence, Contact Center Technology, Customer Service Outsourcing, Kim Campbell, Multichannel Customer Service

Did you know that 32% of customers worldwide will quit doing business with a brand – even if they love it – because of just one bad experience? This statistic from a PwC survey is an eye-opener for any organization that interfaces with customers on a regular basis. But what constitutes a bad experience? Although […]

 

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5 Most Critical Elements of a Successful Contact Center Launch

by Kim Campbell in Contact Center Outsourcing, Customer Service Outsourcing, Kim Campbell

Contact center implementation is an art and a science, and over 24 years in business, we’ve learned exactly what it takes to make the smoothest transition possible. Every milestone and every moving part is integral to a controlled acceleration towards a seamless transition that results in a positive customer experience. On top of that, the […]

 

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Ready or Not: AI Customer Service Will Change Your Business and Brand

by Kim Campbell in Artificial Intelligence, Contact Center Technology, Customer Service Outsourcing, Kim Campbell, Multichannel Customer Service

Say hello to the future: the robots are right here. Artificial intelligence is flipping all kinds of traditional business models on their heads. In the customer support space, AI is changing the customer experience for better or for worse depending on the elegance of your deployment. And the new world of AI is creating out-of-this-world […]

 

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