Kim Campbell

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Beyond Issue Resolution: Why It Makes Sense to Outsource Content Review to Your Contact Center Partner

by Kim Campbell in Contact Center Outsourcing, Customer Service Outsourcing, Kim Campbell

What Does Content and Ad Review Have in Common with Customer Service? Content review is a topical subject these days. We have witnessed Mark Z. in the hot seat being held accountable for content review standards and practices. But the requirement for content review extends beyond the major social media players: from not-for-profit social activism […]

 

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In-House vs Outsourced Customer Service: What’s Right for Your Business?

by Kim Campbell in Contact Center Outsourcing, Customer Service Outsourcing, Kim Campbell

Considering outsourced customer service for the first time? It’s likely you already outsource many other areas of your business, but we get it: outsourcing those critical frontline interactions with your customers feels like a whole new ballgame. Which choice is better for your business? Below we discuss the pros and cons of in-house versus outsourced […]

 

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Up Where Expectations Soar: Customer Care in the Age of Entitlement

by Kim Campbell in Call Center Agents, Customer Experience, Customer Service Outsourcing, Kim Campbell

Admit it, you love it when you’re handed that Starbucks beverage with your name spelled neatly and correctly on the side. Maybe that’s where it all started: that innocent coffee cup with the green mermaid staring back at you. The trend of personalized customer experience has since transformed almost every industry as we know it. […]

 

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