Order Management

Why the ‘Cookie Cutter’ Call Center Doesn’t Deliver High Quality Customer Experiences

by Andrew O'Brien in Andrew O'Brien, Customer Experience, Order Management

There’s something to be said about the consistent messages that are advertised by call center outsourcers. When companies are seeking a partner to handle their customer service calls, most organizations hear the same age-old promotions: “we’re different,” “we provide outstanding customer experiences,” and “come read our case studies to see why we are so great!” […]


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