Great People doing Great Work for Great Brands.

Contact Center Outsourcers

With over 20 years in business and a strong team of industry leaders at the helm, Blue Ocean Contact Centers delivers powerful, award-winning customer service solutions to some of the world’s best brands. Extraordinary customer experience is the foundation of our business.

A Human Approach to Business

In an industry where technology dominates communication, it’s easy to lose sight of humanity. Blue Ocean Contact Centers brings a new approach. Our people are deeply integrated into your brand, ensuring seamless engagement with your customers and putting a personal touch on the call center industry.

Customer Service Solutions

We employ smart, capable people who deliver world class customer service in tech support, logistics support, roadside assistance, reservation and registrations, and much more. From individual consumers to global, enterprise-level customers, our solutions are built with your brand in mind.

Resources to Help Your Company

What’s the State of Work-at-Home in Customer Care in 2017?

What’s the State of Work-at-Home in Customer Care in 2017?

About five years ago, we entered a discussion with a prospective client. They had been ...

Weighing the Pros and Cons of Cross-Trained Contact Center Agents

Weighing the Pros and Cons of Cross-Trained Contact Center Agents

One of the fundamental questions that gets asked in the call center services procurement process ...

Navigating Generational Differences in the Contact Center Workforce

Navigating Generational Differences in the Contact Center Workforce

What makes a great contact center agent isn’t as easy to define as you might ...

Can You Train Contact Center Agents in Empathy

Can You Train Contact Center Agents in Empathy?

We already know most people hate calling tech support and even in basic customer service ...

 

What Our Clients Have to Say

Blue Ocean by the Numbers

0

PERCENT OF OUR AGENTS

said they enjoy working for Blue Ocean

0

YEARS IN BUSINESS


supporting mission-critical, enterprise-level customers

0

PERCENT OF OUR WORKFORCE

is bilingual or multilingual

0

EMPLOYEES

in four centers