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Your Customers

Got complex customer
care requirements?

Great! That’s our thing!

 

Request Our Capabilities Brief

 

We’ve got the elegant omnichannel
experience your customers crave

Let’s get the show

on the road

Dreading the Customer Care RFP process?

 

 

We feel you.
Help is right here.

 

 

We’ve got the resources to make
finding the right partner easy.

Deep thoughts about

customer care outsourcing.

We’re an open book.

    Grab a Cup of Tea and Start Listening

  • Top Customer Care Trends to Consider as You Plan for the New Year

    11.13.2023  |  Amy Bennet, Customer Service Trends,

  • 70 Customer Care RFP Questions (An Updated List + RFP Template)

    10.23.2023  |  Amy Bennet, Contact Center RFP, Customer Care,

  • ESG and the RFP: How to Assess Your Outsourcer’s ESG Efforts

    10.17.2023  |  Amy Bennet, Contact Center Outsourcing, Contact Center RFP, Customer Service Outsourcing,

  • Bilingual Customer Support: Where Live Agents and AI Coincide

    10.04.2023  |  Bilingual Customer Support, Customer Experience, Kim Campbell,

  • You’re Asking the Wrong Questions: A Better Way to RFP for Outsourced Customer Care [eBook]

    09.18.2023  |  Amy Bennet, Contact Center RFP, Customer Care, eBook,

  • On-Site vs Virtual Procurement: The Best Way to Find Your Contact Center Outsourcer

    07.20.2023  |  Amy Bennet, Contact Center Outsourcing,

    • Multiethnic business people discussing charts and graphs showing the results of their successful teamwork. Mature business woman showing presentation to casual colleagues in during night meeting.

    Decoding the complex world
    of customer care outsourcing

     

    Knowledge is power!

    Explore our resource center on all topics related to contact center outsourcing.

    Meaningful work. Good coffee. And the occasional free lunch.

     

    Shouldn’t your job deliver all three?

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    Let’s talk numbers

    Get a sneak peek into the business case for outsourcing.