If you need customized, high-quality customer experience solutions for mission-critical customers, you’re in the right place.
Whether you're ready to go to RFP or are just in the early stages of discovery, we're ready to talk about your goals. Just click the button below to get connected with one of our team members.
When you choose to outsource your contact center, you’re not looking for a vendor, you’re looking for a strategic partner who will have a direct impact on the success of your business. Using an RFP specific to customer care makes it easier to identify the right potential partners for your business.
In our experience, technology, attrition, and business continuity are the hot three areas of any contact center RFP—and yet these are the sections we consistently find some of the most outdated or cookie cutter questions that fail to paint an accurate picture of the vendor or the solution you’re potentially buying into. Our goal is to ensure you find the best possible outsourcer for your business.
Check out the variety of positions open now. We have work-at-home and work-in-office positions for a range of roles.
In a nutshell, Blue Ocean provides affordable, nearshore, high-touch customized contact center solutions for brands who care deeply about the quality of their customer experience.
From startups to Fortune 500s, companies choose us over the competition because of our resolute belief in the importance of strategic partnerships.
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Grab a Cup of Tea and Start Listening
02.22.2024 | Amy Bennet, Contact Center Outsourcing, Contact Center RFP,
02.14.2024 | Beth Bartlett, Contact Center Outsourcing, Customer Service Outsourcing, SaaS,
01.30.2024 | Amy Bennet, Contact Center Budgeting,
01.23.2024 | Amy Bennet, Contact Center Outsourcing, Customer Service Outsourcing,
12.18.2023 | Artificial Intelligence, Conversational Intelligence, Customer Experience, Susan Preiss,
11.29.2023 | Customer Care, Customer Experience, Kim Campbell,
Explore our resource center on all topics related to contact center outsourcing.