Customer Service Outsourcing

Page 11

Let There Be Custom Call Center Reporting

by Jamie Hubbard in Customer Service Outsourcing

Want it. Want it. Need it. Got it. When it comes to reporting, contact center clients should be able to report on relevant activity to the campaign or the process. In too many cases, though, cookie cutter reports ‘throw up’ a ton of data and leave you digging for your calculator or exporting data into […]


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