Customer Service Outsourcing

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What Happens to Customer Service When Unemployment Hits Historic Lows?

by Mike Hasler in Contact Center Outsourcing, Customer Service Outsourcing, Mike Hasler

A low unemployment rate is cause for celebration. It means people are working, paying taxes, and bringing home the bacon. That’s why most people see the current 3.6% US unemployment rate as fantastic news – it’s an astronomical improvement over the 10% unemployment rate after the 2008-09 Great Recession. But there’s a hitch for folks […]

 

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Oh, the Places You’ll Go: The 4 Contact Center Location Considerations

by Mike Hasler in Contact Center Outsourcing, Customer Service Outsourcing, Mike Hasler

We talk a lot in this blog forum about partnership and who you should choose as an outsourced contact center partner, but where you choose to outsource to is almost as important an element in the procurement process. Consider this post your GPS guiding you to the best location for an outsourced center using four […]

 

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