eBook

You’re Asking the Wrong Questions: A Better Way to RFP for Outsourced Customer Care [eBook]

by Amy Bennet in Amy Bennet, Contact Center RFP, Customer Care, eBook

The RFP is the slog you need that 3rd cup of coffee to get through—especially when it’s an RFP for outsourced customer care. After all, we’re talking about a complex, customer-facing solution that needs to align seamlessly with your brand. In our experience, technology, attrition, and business continuity are the hot three areas of any […]

 

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Your Guide to the Post-Pandemic Contact Center Is Here!

by Blue Ocean News in eBook

  Have you ever stopped and thought to yourself: “How will contact centers navigate the post-COVID world?” It’s a question we contemplate often here at Blue Ocean, and we’re glad to say we didn’t stop there. After much thought, deliberation, and research, we’ve come up with the quintessential guide for your post-pandemic contact center. And […]

 

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