Contact Center RFP

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What You Need to Know When Looking for a New Contact Center Outsourcer [Slideshare]

by Amy Bennet in Amy Bennet, Contact Center Budgeting, Contact Center Outsourcing, Contact Center RFP, Customer Service Outsourcing

Looking for a new contact center outsourcer is rarely as simple as it sounds. That’s why we’ve pulled together our top “How To” procurement tips so you don’t have to spend hours hunting down the resources. From call center outsourcing costs and RFP questions to onboarding and strategizing with your new outsourced partner and their […]

 

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5 Top Procurement Tips for Seeking an Outsourced Contact Center

by Amy Bennet in Amy Bennet, Contact Center Outsourcing, Contact Center RFP, Customer Service Outsourcing

Looking for an outsourced contact center partner is one of the most complex undertakings for any strategic sourcing professional. It requires a thorough understanding of the contact center world as well as the inner workings of your organization’s processes, business objectives, and brand promises. Finding the right contact center for you is going to take […]

 

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