Tag: Outsourced Contact Center Costs

What You Need to Know When Looking for a New Contact Center Outsourcer [Slideshare]

by Mike Hasler in Contact Center Budgeting, Contact Center Outsourcing, Contact Center RFP, Customer Service Outsourcing, Mike Hasler

Looking for a new contact center outsourcer is rarely as simple as it sounds. That’s why we’ve pulled together our top “How To” procurement tips so you don’t have to spend hours hunting down the resources. From call center outsourcing costs and RFP questions to onboarding and strategizing with your new outsourced partner and their […]


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[eBook] The End-to-End Contact Center Solutions Buyer’s Guide

by Mike Hasler in Contact Center Outsourcing, eBook, Mike Hasler

If you’ve landed on our website, chances are you’re somewhere in the buying cycle for contact center services. We published this eBook for you –  The End-to-End Contact Center Solutions Buyer’s Guide. From customer service support and roadside assistance to tech support and more, we’ve built the expertise you need when you’re considering outsourcing your […]


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5 Cost-Effective Reasons to Outsource Your Contact Center [Slideshare]

by Andrew O'Brien in Andrew O'Brien, Contact Center Budgeting

Your contact center goals are to achieve cost-effectiveness and efficiency while also delivering exceptional service experience to your customers. The challenge is, how does that translate into numbers? Calculating call center costs in order to build a business case for outsourcing depends upon a complex array of factors and considerations. We want to make it […]


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