Amy Bennet

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How to Handle Social Media Customer Support in a Natural Disaster

by Amy Bennet in Amy Bennet, Customer Service Outsourcing, Social Media Customer Support

  In today’s highly connected world, businesses everywhere are facing the reality that more and more consumers are turning to social media to voice their questions and concerns regarding a company’s services and products. So this raises the obvious questions: What exactly is the current state of social media customer support? Who should be responsible […]

 

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