Entering a new strategic partnership with a contact center outsourcer is one of the most significant decisions you make for your business. You’re putting your brand and your customers in the hands of a third-party who will have a direct impact on your business, its ROI, and all its related KPIs. TL;DR: Whether you’re in […]
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In today’s highly connected world, businesses everywhere are facing the reality that more and more consumers are turning to social media to voice their questions and concerns regarding a company’s services and products. So this raises the obvious questions: What exactly is the current state of social media customer support? Who should be responsible […]
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If you have a business, you have customers – otherwise, you won’t stay in business very long. And if you have customers, they will inevitably need support. And that costs money. This leads some businesses to think of customer support as a necessary evil, something you’d rather not have to deal with, but can’t avoid. […]
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