Agent Insights

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Agent Insights: Five Lessons for the Buyer of Customer Service Outsourcing

by Patty Isnor in Agent Insights, Patty Isnor

Many successful companies will outgrow their customer service infrastructure at some point in their evolution. For obvious reasons, leveraging a customer service outsourcing partner to manage the frontline customer interaction can lead to trepidation within the purchasing camp. To gather a unique perspective, we decided to ask our agents on the front lines to recount […]

 

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