Contact Center RFP

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New Year, New Contact Center RFP? 10 Mistakes to Avoid

by Mike Hasler in Contact Center Outsourcing, Contact Center Reporting, Contact Center RFP, Customer Service Outsourcing, Mike Hasler

If enhancing your customer experience is a strategic priority over the next 12 months, you might be looking at putting out a contact center RFP or RFI early in the new year. Because the partnership you have with a contact center is core to your customers’ journey with you, it’s a relationship that matters more […]

 

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Which Comes First: The Contact Center Site Visit or the RFP?

by Mike Hasler in Contact Center Outsourcing, Contact Center RFP, Customer Service Outsourcing, Mike Hasler

  Would you buy a house without first walking through it? Even fully armed with an exhaustive list of property details, features, and listing information, would you really be comfortable forking over your hard-saved down payment and signing on the mortgage without at least taking a tour? Unless you’re a daring risk-taker, the answer is […]

 

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What You Need to Know When Looking for a New Contact Center Outsourcer [Slideshare]

by Mike Hasler in Contact Center Budgeting, Contact Center Outsourcing, Contact Center RFP, Customer Service Outsourcing, Mike Hasler

Looking for a new contact center outsourcer is rarely as simple as it sounds. That’s why we’ve pulled together our top “How To” procurement tips so you don’t have to spend hours hunting down the resources. From call center outsourcing costs and RFP questions to onboarding and strategizing with your new outsourced partner and their […]

 

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