Blog

Page 23

Automating Transactional Volume for Multinational IT Corporation: A Case Study

by Mike Hasler in Blue Ocean News, Case Studies, Contact Center Outsourcing, Mike Hasler

The Client This multinational IT and networking technology corporation has been our client for more than 10 years. As one of three contact center vendors supporting order management for this organization at a global level, we deliver logistics support, change management and technical documentation. On a daily basis, we coordinate logistics for engineering equipment for […]

 

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What You Need to Know When Looking for a New Contact Center Outsourcer [Slideshare]

by Mike Hasler in Contact Center Budgeting, Contact Center Outsourcing, Contact Center RFP, Customer Service Outsourcing, Mike Hasler

Looking for a new contact center outsourcer is rarely as simple as it sounds. That’s why we’ve pulled together our top “How To” procurement tips so you don’t have to spend hours hunting down the resources. From call center outsourcing costs and RFP questions to onboarding and strategizing with your new outsourced partner and their […]

 

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5 Top Procurement Tips for Seeking an Outsourced Contact Center

by Mike Hasler in Contact Center Outsourcing, Contact Center RFP, Customer Service Outsourcing, Mike Hasler

Looking for an outsourced contact center partner is one of the most complex undertakings for any strategic sourcing professional. It requires a thorough understanding of the contact center world as well as the inner workings of your organization’s processes, business objectives, and brand promises. Finding the right contact center for you is going to take […]

 

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