Contact Center Budgeting

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How to Calculate Call Center Outsourcing Costs

by Amy Bennet in Amy Bennet, Contact Center Budgeting

So you’ve been handed responsibility for investigating the benefits of potentially outsourcing your company’s customer service for the first time. How do you start to compare your in-house apples to those outsourced oranges? What math should go into the business case around call center outsourcing costs? (And if math isn’t your strong suit, skip this […]

 

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