Remarkable experiences aren’t random.
They’re built by a team like this one.
We challenge you to find another BPO where the average tenure of the leadership team is more than 17 years. The experience, expertise, and abilities of this group form the foundation our company is built on. They like each other and trust each other and our clients like and trust them as a group. That’s a pretty good starting point for successful relationships that add value.
As President and Chief Operating Officer, Andrew leads the Blue Ocean Contact Centers operations team.
As Vice President, Finance, Julie is responsible for the smooth operations of all financial functions from the development of initial client contracts through to the financial management of client relationships.
As Senior Vice President, People and Organizational Performance, Susan Preiss ensures that our people, processes, standards, systems, and information collectively contribute to a high-performance organization.
In her role as Senior Vice President, Client Success, Kim is responsible for delivering the value proposition that makes raving fans of our clients. She leads the team that creates the customer experience that builds long-term loyalty.
As Senior Vice President of Client and Employee Experience, Patty’s mission is to ensure that our culture and support systems enrich the individual experiences of both employees and our clients’ customers.
Chris is responsible for driving new client growth and expanding strategic partnerships, aligning client objectives with tailored, executable solutions that support long-term success for both Blue Ocean and its clients.
John is responsible for overall technology strategy and for the implementation of IT solutions for Blue Ocean’s contact centers.
Abby Saranchuk leads our efforts in developing cutting-edge digital product and service strategies, positioning Blue Ocean at the forefront of technological transformation in our industry.
Sean is responsible for Blue Ocean’s workforce strategy, ensuring that our workforce solutions deliver efficiency while driving out cost and improving the customer experience.
Andrew Breau is responsible for sustaining excellence in the delivery of customer support for our clients in the B2B space..
Erin Manthorne is responsible for ensuring sustainable consistent service delivery for our clients in the B2C space.
Beth Bartlett is responsible for leading the clients in her roster forward by evolving their support models, driving cost out of their operations, continually finding opportunities for Blue Ocean to add value.